Most homeowners have no idea what should actually happen when they need a roof repair. That uncertainty is exactly what bad contractors take advantage of. After 35+ years on Colorado roofs I want to walk you through exactly what to expect, and just as important, what you should insist on before letting anyone touch your home.
Leaks are detective work. When our service repair manager arrives, we need you home to show us exactly where the water is coming in inside the house. From there, we go up on the roof and try to determine where the water is actually getting in. Sometimes that's obvious. Often it isn't.
In tougher cases, we run a water test, spraying specific sections of the roof while someone watches inside. We may also need to go into the attic to trace the water path. Water rarely enters where it shows up on your ceiling. It runs along rafters, decking, and framing before finding a place to drip.
The hardest leak we ever chased was at John Elway's house. Two other roofers couldn't figure out why the chimney was leaking. We ended up removing a section of roofing and pulling up the plywood so we could go in from the top. We found the problem, fixed it, and our manager walked away with an autographed football.
For most non-leak repairs like wind damage, missing shingles, or cracked tile, you don't have to be there for the inspection. We can assess from the roof and the ground. That said, if you're available the day we come out, we can usually fix it on the same visit instead of scheduling a return trip. Along the Front Range we deal with this constantly after hail and wind events, and turning a two-trip job into one trip saves everyone time.
After our inspection, you get a fixed price to repair your roof. Not an estimate. Not a "we'll see what we run into." A firm number.
At Excel Roofing, we buy the problem. If we can't fix the issue for the price we quoted, we refund your money. That's a promise that almost no other roofer in Colorado will make in writing, and it's the single biggest thing you should insist on before hiring anyone.
We guarantee the area we work on for one year. If the repair fails in that window, we come back at no charge. No fine print, no fight.
I tell customers the truth: I don't know if your repair will take thirty minutes or three days. Roof leaks especially can hide complications behind the first layer of shingles. What I can promise is that we won't leave until it's fixed.
If we're repairing a leak, we prefer you're home when we wrap up so we can run a water test together and confirm the problem is solved before we drive away.
Whether you hire Excel or someone else, follow these two rules:
Reputable roofers don't need your cash before the job starts. Anyone who insists on a deposit for a repair is a red flag. The only place a deposit makes any sense is on a full roof replacement where material orders justify it, and even then, demand documentation.
Scope of work. Price. Guarantee terms. Start and finish dates. If a contractor won't put it on paper, find one who will.
We made this part easy. Use our online scheduler to pick a day and time that works for you, and we'll be there. No phone tag, no waiting on a callback.
If you've got a leak, blown-off shingles, broken tile, or a roof that just needs a second opinion, we're happy to take a look. Excel Roofing has been solving roof problems across Denver, the Front Range, and Colorado Springs for more than three decades.
Excel Roofing. We're on top of it!