Last Updated: April 2026
At Excel Roofing, we believe that how we support you is just as important as the quality of our work. This page outlines our commitment to being accessible, responsive, and transparent throughout your entire experience with us.
How to Reach Us
We offer multiple ways to get in touch, so you can choose the method that works best for you:
- Phone: Call any of our offices directly. We have live office staff during the day and an after-hours answering system in the evenings so you can always reach someone.
- Denver / Englewood: (303) 761-6400
- Colorado Springs: (719) 434-3020
- Sheridan, WY: (307) 763-4050
- Casper, WY: (307) 237-7700
- Live Chat: Available on our website during office hours (Monday–Friday, approximately 8:00 AM–5:00 PM MT). You’ll be connected with a real team member, not a bot.
- Email / Contact Form: Submit an inquiry anytime through our website contact form.
- Schedule Online: Book a free roof inspection or appointment directly through our online calendar.
Our Business Hours
Denver / Englewood
Monday–Friday: Open 24 Hours
Saturday: 9:00 AM–7:00 PM
Sunday: 8:00 AM–7:00 PM
Colorado Springs
Monday–Friday: Open 24 Hours
Saturday: 9:00 AM–5:00 PM
Sunday: Closed
Casper, Wyoming
Monday–Friday: Open 24 Hours
Saturday: 9:00 AM–4:30 PM
Sunday: 9:00 AM–4:30 PM
Sheridan, Wyoming
Monday–Friday: 8:00 AM–6:00 PM
Saturday: Closed
Sunday: Closed
Office staff hours: Our office team is available Monday through Friday, approximately 8:00 AM to 5:00 PM MT. Outside of core office hours, we have team members available by phone and an after-hours answering system to ensure your call is never missed.
Our Response Time Commitment
- Phone: Immediate. We have live office staff during the day and an after-hours system in the evening.
- Live Chat: We aim to respond within 15 minutes during office hours (Monday–Friday, 8:00 AM–5:00 PM MT).
- Email and Contact Form: We aim to respond within 15 minutes during office hours. All inquiries receive a same-day response at minimum.
- Project Manager Response: Once a Project Manager is assigned to your project, they are expected to respond to your calls, texts, or emails within one hour during business hours.
What to Expect When You Contact Us
- Acknowledgment: You will receive a prompt acknowledgment that we received your inquiry.
- Assigned Point of Contact: A dedicated Project Manager will be assigned to your project. This is the person you’ll work with from start to finish.
- Transparent Communication: We will keep you informed at every stage—from inspection to estimate to project completion.
- No Surprises: If anything changes with your project scope, timeline, or cost, we will tell you before we proceed.
Our Satisfaction Promise
Excel Roofing has operated on a simple principle since 1993: “You don’t pay a cent until you’re content.” We do not require payment before your roofing project is completed and you are satisfied with the work. After your project is finished, you will receive a follow-up call from our office to confirm everything meets your expectations.
Contact Information
Excel Roofing
4510 S Federal Blvd, Englewood, CO 80110
Phone: (303) 761-6400
Website: www.excelroofing.com
