4510 S Federal Blvd Englewood, Colorado 80110

3525 N Cascade Ave #204 Colorado Springs, CO 80907

(303) 761-6400(24/7)

(719) 434-3020(24/7)

3 Steps For Getting Out Of A Bad Roofing Contract

Read More About Dishonest Roofers


The aftermath of a hailstorm doesn’t always end when the clouds break.

ripping a contract


Over the years, we have had a lot of experience talking with many homeowners who signed roofing contracts, but quickly regretted their hasty decision.


The reason for the buyer’s remorse is because after further research, the buyer discovers that the company they’re working with now sounds like a bad decision.


The contract with the “bad company” almost always contains a 15% to 20% cancellation fee and requires that the contract be cancelled within 72 hours in order to avoid the fee.


YOUR RIGHT OF RESCISSION


According to Colorado law, any roofing contract signed at a consumer’s home may be cancelled within 72 hours without any cancellation fee. This 72-hour right of rescission is supposed to be listed on every roofing contract; often times it’s not. If the homeowner is within the 72 hours, they should immediately send a cancellation letter and email to the roofing company. They should also contact the company by phone to let them know they’re canceling the contract.


According to Colorado law, there’s a number of other reasons that a consumer can cancel a roofing contract without paying cancellation fees. Click here to read more about the Colorado Roofing Law SB-12-038.


THE ISSUE WITH MONEY UP FRONT


The ability of a homeowner to get out of a contract after the 72-hour right of rescission period, without paying a cancellation fee, is determined by another external factor: whether or not the consumer paid the roofer money up front.  If money has been paid up front, the homeowner is most likely stuck in the contract and unfortunately does not have very many options. On the other hand, if no money has been paid up front, we have some good advice about how the homeowner can get out of the bad contract.


3 STEPS TO GET OUT OF A BAD CONTRACT

  1. The consumer should call the roofing company and ask to speak to the owner or manager and nicely tell them they have changed their minds and would like to cancel the deal without paying a cancellation fee. If the company agrees, put it in writing and the homeowner is out of the deal.
  2. If the contractor refuses to cancel the deal, the homeowner should advise the contractor that they are going to hire an independent roof inspector. This inspector will inspect each and every detail of the roofing job. Then advise the contractor that they are going to be looking for perfection. Anything done wrong will be redone, and the contractor will have the independent inspector’s fee taken out of their pay.
  3. Finally, the homeowner should advise the contractor that after a very long and painful process to get every single detail right, the homeowner will take forever to pay.

SAMPLE LETTER FOR GETTING OUT OF A BAD CONTRACT

Either download the letter as a PDF, or copy and paste the letter into an email. Next, make your personal adjustments. Lastly, send it off to your current contractor.

 John Smith
12345 Main Street, Springfield Co 81073  303-123-4567

DATE:	9/30/2020

RE:	Roof Contract Cancellation

Dear Roofing Contractor,

I hereby notify you that I’m cancelling the contract we engaged in.  After further consideration I’ve realized that I do not want you working on my property.

I have also become aware of Colorado SB12-038, the Residential Roofing Consumer Bill of Rights.  According to this Colorado Statute the contract you presented me to sign is in violation of the law and therefore invalid.  Some of the specific items required by law that you failed to put in the contract are:
1.	 The scope of work and material to be used for the new roof
2.	The cost to do the roofing job and approximate dates of when the roof will be installed
3.	Your address, phone number, and insurance company information must be listed on the contract
4.	My right to cancel the contract within 72 hours must be written on the contract
5.	Notice that the contractor cannot pay, waive, or in any other way cover the consumer’s deductible if the roofing job is being paid from an insurance claim
6.	Notice to the consumer that any money paid in advance will be held in a special trust account until the material is purchased
7.	Notice to the consumer that if any part of the insurance claim is rescinded in whole or part by the insurance company that the consumer will have another 72-hour right of rescission to cancel the contract

I will also advise you that if you try to force me to use your services, I’m going to be the pickiest most difficult customer you have ever had.  I will hire an Independent Roof Inspector to inspect the job in progress, and that they will be looking for perfection.  If the Independent Roof inspector finds anything wrong, you will have fix any problems and will have the Fee for the Independent Roof Inspector taken out of your pay.  I will also be in touch with the City Inspector, and make sure they do not pass the roof if anything is found wrong by my Independent Inspector.

Finally, after I make this long painful process for you, I’m going to take forever to pay.

I look forward to your confirmation of the cancellation of this deal.

 John Smith
303-123-4567
1234 Main Street
Springfield, CO  81073


Normally at this point even a bad contractor will know when to cut his losses, cancel the deal, and move on to easier targets. 


Obviously the best way to avoid this difficult situation is to use a reputable contractor that does not play any of these games.  If a homeowner uses a company like Excel Roofing, they will never experience any of these problems.


Excel lets customers out of the deal at any time and never charges cancellation fees. We do ask that the homeowner pay for the permit and any restock fees on materials.


Most importantly, we never ask for any money up front. With Excel Roofing, You Don’t Pay a Cent Until You Are Content!

Receive a half-price solar-powered attic fan for $500, with the purchase of a full roof. Normally $999.

eco-excel-roofing-asphalt-shingles-logo

Why Homeowners and Businesses Choose Us

Colo Radans
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Excel Roofing is the only roofing company I would trust and recommend to others. Kevin M. is extremely helpful and professional at all time with his experience and knowledge.
Ralitsa Carter
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I highly recommend consulting with a true roof insurance expert like Excel Roofing, as there are a lot of details one can easily miss if not in the field on a regular basis.
Mary Kimball
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Omar came out and repaired some of our inside ceiling where the nails lifted the drywall. He is an amazing worker, a master at his job. Ask for Omar as he is a real asset to Excel Roofing!
Cindy L
Local Guide
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This company has gone way beyond my expectations. Thank you Jay and especially thank you JR for doing such a great job, being dependable, on time and affordable.
Rick Sturdivant
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Troy Lindsay and his team did a great job installing a new roof. They even worked with me when I wanted a solar-powered attic fan installed and helped me size and choose one.
brian niles
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These guys are top notch! You will not find better service anywhere!! Thank you Excel!!
Dustin Sieve
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I would absolutely recommend Excel roofing for any roofing, gutters or painting. I plan on using them again for any future claims.
Eric Zietlow
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Eric the project manager answered all calls and e mails promptly, addressed any concerns, and followed up on small issues. Good looking roof, no headaches or stress on my end.
Nicki Shields
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The building inspector said this was one of the best roof jobs she has seen, she was very impressed. I highly recommend Excel Roofing for roofs, siding, and windows. I could not be more pleased! Look no further.
Sonny Romero
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Matt Foster was our Project Manager. Matt was very friendly, knowledgeable, and professional. He was involved from the estimate through the final inspection. Excel Roofing did an outstanding job.
ANDREW RODWIN
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Troy and his crew were outstanding. He explained the details every step of the way. They gave us a job date and completed on time.
Kevin Donahue
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Unlike the other companies who bid my roofing job, Excel (Brock) was not pushy and the deal did not have to be signed before he left the house. I am extremely pleased.
Ana Kauffman
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Love Chris, had my best interest in mind during the entire roof replacement process. He was able to rush the job for us given that we were nearing the closing date of the sale of the house.
Andy Dimmen
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Throughout the process I had one point of contact at Excel (Brock). Brock managed the entire process so that I didn’t have to do a thing. I will recommend Excel to everyone I know
Taylor Hood
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I would have given 5 stars. Giving 4 because of how hard Matt worked to get project finished and they were priced very reasonable compared to other roofing companies.
Beth Rogers
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Troy and his crew went above and beyond for us. Working to help us navigate insurance claim. Great job, on time, on budget, house looks great. Couldn't be happier! Highly recommend Mr Troy and his crew!
Bob Andersen
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wonderful company to work with.. from the initial call for someone to come look.. the project manager Bob was at the house within an hour.
Mindy Densmore
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They showed up on time, determined the problem, showed us a video of what to do to prevent it in the future and and took care of it immediately. I highly recommend Excel.
j snoy
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I definitely recommend and will use again. Chris the project manager was very quick to respond and quite reliable. Overall, a great roofing experience.

Denver, Colorado

4510 S Federal Blvd
Englewood, Colorado 80110

 

Phone: (303) 761-6400

 

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Colorado Springs

3525 N Cascade Ave #204 Colorado Springs, CO 80907

 

Phone: (719) 434-3020

 

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Sheridan, Wyoming

1574 N Main Street
Sheridan, Wyoming 82801

 

Phone: (307) 763-4050

 

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Casper, Wyoming

373 Lakeview Drive
Casper, Wyoming 82604

 

Phone: (307) 237-770

 

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